My first holiday fail was a gift card that I purchased from Amazon. A $25 Denny's gift card ... and it arrived with no balance. Thankfully, Amazon has excellent customer service and they refunded the purchase immediately when I called.
The second holiday fail is an Ulta gift card that I ordered from Ulta.com. I ordered before the deadline, so I would receive it by the 24th, but although I ordered on the 18th, it only shipped yesterday. And, they shipped it by Fed Ex 3-day and shows the delivery estimate as Dec 28.
I tried to call their customer serviced number, but after being on hold for a while, I was asked to leave a message or call back another time. After trying this a couple times, I posted on Facebook and Twitter. Ulta on Twitter responded for me to send an email, which I did. I got a canned reply email saying that they will respond within 24 hours. So, I don't really have any faith in this being resolved to my expectations, but I will update when I find out.
